CardYourself Refund Policy

Last updated: · Version 2

Before you confirm your deck. You can cancel for a full refund until you confirm your deck, within 14 days after your payment. Reply to any of our emails or write to support@cardyourselfdeck.com with your order number. Refunds go back to your original payment method within [5 to 10] business days.

More than 14 days after payment. If your deck is still not confirmed after 14 days, we keep working on it with you, but the order can no longer be refunded. Nothing is printed until you confirm your deck.

After you confirm your deck. Your deck is custom made and goes to printing, so we cannot cancel or refund it except in these cases:

  • Print defect or damage in transit. If your deck arrives with a manufacturing defect or damage, email us within 30 days of delivery with a photo. We will reprint and reship it once at no cost; if the reprint is also defective, we will refund you.
  • Our error. If the printed deck doesn't match the cards you confirmed, same remedy.
  • Lost package. If tracking shows no movement for 10 days, or the package is marked delivered but you can't find it, tell us: we will reprint and reship your deck at no cost, or refund you if you prefer not to receive a replacement.
  • Late shipping. If your deck will not ship by the date we gave you, we will email you a new date. If the new date is 30 days or less after the first one, we will ship by the new date unless you tell us, before it ships, that you want to cancel for a full refund. If the new date is more than 30 days later, or we cannot give you a date, we will ask whether you agree to wait; if we do not hear from you within 30 days of the first date, we cancel your order and refund you in full. We issue the refund within 7 business days. This applies even after you confirmed your deck, as long as it has not shipped. A delay after shipment, for example by the carrier, is not covered, except for a lost package (above).

Not covered: changes of mind after you confirm your deck, mistakes in names or details you supplied and confirmed, differences between the photo and the confirmed art, or a wrong shipping address you entered (we can reprint and reship at cost).

Priority printing is refunded in full if the order is cancelled before printing, or if the upgrade was not delivered as described.